Privacy Policy
1. General Provisions
This Privacy Policy applies to the website "Flexible Mobile Plans UAE" and governs the collection, processing, and use of personal data provided by users. Our site is committed to ensuring that all data processing activities comply with applicable laws of the United Arab Emirates (UAE) and international standards, including the General Data Protection Regulation (GDPR). By using our site, you acknowledge and accept this Privacy Policy, which is intended to ensure transparency, fairness, and accountability in the management of personal data.
2. Information We Collect
We collect various types of information to provide and improve our services. This includes personal data voluntarily submitted by users, such as names, email addresses, and other identifiers when registering or contacting the site administration. Additionally, we may collect technical data, including IP addresses, browser types, operating systems, and usage patterns. Aggregated statistical data may also be collected for analysis and optimization purposes. Sensitive data will not be collected unless explicitly required by law or necessary for the provision of specific services with user consent.
3. How We Use Information
The data we collect is used exclusively to provide services, improve user experience, and ensure the proper functioning of our website. Personal data may be used for communication, service updates, personalization of content, and delivery of information relevant to mobile packages, family home plans, SMS and data bundles, and 5G network services. We may also use the data for security monitoring, fraud prevention, and compliance with legal obligations under UAE law. We do not use data for purposes incompatible with the objectives stated here.
4. Data Protection and Retention Period
We apply strict technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. Encryption, secure servers, and regular audits are used to maintain data integrity. Data will be stored only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by applicable law. Once data is no longer needed, it will be securely deleted or anonymized to prevent unauthorized use.
5. Data Sharing with Third Parties
We do not sell, trade, or rent personal data to third parties. However, in limited cases, data may be shared with trusted service providers, partners, or affiliates who assist in delivering services to users. Such third parties are obligated to maintain confidentiality and security standards equivalent to those outlined in this Privacy Policy. Data may also be disclosed when required by UAE law, court orders, or competent regulatory authorities. International data transfers will occur only if adequate safeguards are in place.
6. Use of Cookies
Our site uses cookies to enhance functionality, improve user experience, and analyze traffic patterns. Cookies allow us to recognize returning users, remember preferences, and customize content. These files may include session cookies, persistent cookies, or third-party cookies for analytics and advertising. Users can control or disable cookies through browser settings, although doing so may affect the functionality of certain site features. All use of cookies complies with UAE laws and international privacy standards.
7. User Rights
In accordance with UAE law and GDPR principles, users have the right to access, rectify, or erase their personal data. Users may request restriction of processing, object to certain uses, or request data portability where technically feasible. Additionally, users may withdraw consent at any time without affecting the legality of prior processing. To exercise these rights, users should contact the site administration through available channels. We will respond to requests within legally established timeframes.
8. Changes to the Policy
The administration reserves the right to amend or update this Privacy Policy at any time to reflect changes in law, technology, or business practices. Updates will be posted on this page, and users are encouraged to review the policy periodically. Substantive changes that affect user rights will be communicated in advance. Continued use of our site after changes constitutes acceptance of the updated policy.
9. User Consent
By using this site, users confirm their understanding and agreement with the terms outlined in this Privacy Policy. Users also consent to the collection, processing, and use of their data in accordance with applicable laws of the UAE and international standards. If a user does not agree with the policy, they should discontinue use of the site. Consent may be withdrawn at any time in accordance with legal procedures.
🏢 FlexiPlans
📍 Al Thuraya Tower 1, Dubai Media City, Dubai, UAE
📞 +971 4 070 0288